<p class="MsoNormal" align="center" style="text-align:center"><b><span lang="EN-IN" style="font-size:22.5pt;line-height:109%;font-family:Montserrat;color:windowtext">Refund
&amp; Cancellation Policy<o:p></o:p></span></b></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">Once an order is confirmed, ZIVA
ORGANIKO will not accept return or refund requests. However, in any of the
below situations, we are more than happy to work with our patrons to find an the
amicable solution that is fair to all parties.<o:p></o:p></span></p><p class="MsoNormal" align="left"><br></p><p class="MsoNormal" align="left"><b><span lang="EN-IN" style="font-size:22.5pt;line-height:109%;font-family:Montserrat;mso-fareast-font-family:
&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;color:windowtext;
mso-bidi-language:HI">In the case of a Damaged product<o:p></o:p></span></b></p><p class="MsoNormal" align="left"><br></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">ZIVA ORGANIKO needs to be notified of a
damaged product within 5 days from the delivery date via email to <u>info@ZivaOrganiko.com</u><o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">In the email, the order number, image of
the invoice, 1 outer box image, and 2 clear images of the damaged product to be
sent.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">In the case of multiple item shipments,
only the affected product can be returned and replaced.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">We will be happy to re-send and replace
the product(s) promptly and we will work with you on providing an amicable
solution.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">The email will be responded to within
24-48 hrs. and full assistance will be provided thereafter.<o:p></o:p></span></p><p class="MsoNormal" align="left"><b><span lang="EN-IN" style="font-size:22.5pt;line-height:109%;font-family:Montserrat;mso-fareast-font-family:
&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;color:windowtext;
mso-bidi-language:HI"><br></span></b></p><p class="MsoNormal" align="left"><b><span lang="EN-IN" style="font-size:22.5pt;line-height:109%;font-family:Montserrat;mso-fareast-font-family:
&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;color:windowtext;
mso-bidi-language:HI">In case of a Missing product</span></b><br></p><p class="MsoNormal" align="left"><br></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">ZIVA ORGANIKO needs to be notified of
missing products within 48 hours of the order delivery date via email to&nbsp;<u>info@ZivaOrganiko.com</u><o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">In the email, the order number, the
image of the invoice, 1 outer box image, and 2 clear images of the opened box
with all items received to be sent.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">We will be unable to accept a refund
request. But we will be happy to promptly re-send the missing product<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">An email will be responded to within
24-48 hrs. and full assistance will be provided thereafter.<o:p></o:p></span></p><p class="MsoNormal" align="left"><br></p><p class="MsoNormal" align="left"><b><span lang="EN-IN" style="font-size:22.5pt;line-height:109%;font-family:Montserrat;mso-fareast-font-family:
&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;color:windowtext;
mso-bidi-language:HI">In case of spoiled product<o:p></o:p></span></b></p><p class="MsoNormal" align="left"><br></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">ZIVA ORGANIKO needs to be notified of
spoilage of product within 10 days from the delivery date via email to&nbsp;<u>info@ZivaOrganiko.com</u><o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">In the email, order number, date of
packaging/ date of manufacture, clear images or video of the product to be
shared<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">We will be unable to accept returns due
to variance in taste, texture, color, or aroma. This is because our products
are completely natural and made mostly by hand, so no two batches will be
identical. No compromise is made in the the natural production process, use of
best and natural ingredients and we will ensure that maximum nutritional value
is retained<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">We will work with you on providing an
amicable solution.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">Product will be replaced after due
investigation and diligence and we assure a fair outcome at all times.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">The email will be responded to within
24-48 hrs., and full assistance will be provided thereafter.<o:p></o:p></span></p><p class="MsoNormal" align="left"><br></p><p class="MsoNormal" align="left"><b><span lang="EN-IN" style="font-size:22.5pt;line-height:109%;font-family:Montserrat;mso-fareast-font-family:
&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;color:windowtext;
mso-bidi-language:HI">Cancellation Policy for Ziva Organiko<o:p></o:p></span></b></p><p class="MsoNormal" align="left"><br></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">At Ziva Organiko, we understand that
sometimes plans change, and you may need to cancel your order. We have a simple
cancelation policy in place to ensure that our customers have a hassle-free experience.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">Orders will only be cancelled if they
have not been dispatched. Once the order has been dispatched, it cannot be
cancelled.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">If your cancellation request is
accepted, we will refund the entire amount to your original payment method
within 7 business days.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">Ziva Organiko reserves the right to
cancel orders at any time due to unforeseen circumstances, such as product
unavailability or quality issues. If we cancel your order, we will notify you
and refund the entire amount.<o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="mso-bidi-font-size:12.0pt;line-height:109%;font-family:Montserrat;
mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:&quot;Times New Roman&quot;;
color:windowtext;mso-bidi-language:HI">Please note that our cancelation policy
is subject to change without prior notice, and the updated policy will be
reflected on our website. If you have any questions or concerns regarding our
cancelation policy, please feel free to contact our customer support team at +91 9909809133 or&nbsp;<u>info@ZivaOrganiko.com</u><o:p></o:p></span></p><p class="MsoNormal" align="left"><span lang="EN-IN" style="font-family:Montserrat;color:windowtext">&nbsp;</span></p><p class="MsoNormal" align="left">





















































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